Refunds, Returns & Cancellation Policy

At Wheels Up Training, we aim to provide exceptional motorcycle training and quality merchandise. This policy outlines how refunds, returns, cancellations, and rescheduling work for both our training services and physical goods.

1. Training Services (Courses & Bookings)

Because training services require advance scheduling, instructor allocation, and reserved training spots, course fees are generally non-refundable. However, we understand that plans change, and we strive to be flexible where possible.

1.1 Cancellations by the Customer

• More than 14 days before your scheduled course:
  You may cancel for a full refund, minus a small administrative fee (if applicable).
• 7–14 days before your course:
  You may cancel for a 50% refund or receive a 100% credit toward a future course.
• Less than 7 days before your course:
  Cancellations are non-refundable.
  You may be eligible to reschedule once for a reduced rescheduling fee.
• Failure to attend (no-show):
  No refunds or credits are offered.

1.2 Rescheduling Requests

• Requests made more than 7 days before your course are typically free of charge.
• Requests made within 7 days of your course may incur a rescheduling fee, as the training space and instructor time have already been allocated.
• Rescheduling is subject to availability.

1.3 Cancellations by Wheels Up Training

In rare instances (e.g., extreme weather, instructor illness, or safety concerns), we may cancel or postpone a session. In these cases, you may choose between:

• A full refund, or
• A free transfer to another available training date.

2. Refunds for Goods (Merchandise & Physical Items)

Refunds apply only to physical products purchased from our store. Service fees (training courses) are excluded unless described above.

2.1 Returns Period

You may return eligible items within 14 days of receiving them.

2.2 Eligibility for Returns

To qualify for a refund:

• The item must be unused, in the same condition as received, and in its original packaging.
• You must include your receipt or proof of purchase.

Personalized, custom-made, or special-order items are non-refundable, unless defective.

2.3 Return Process

To initiate a return, contact us at the email listed on our website.
We will provide the correct return address and instructions.

Once your return is received and inspected:

• We will notify you via email regarding approval or rejection of your refund.
• Approved refunds will be processed within seven business days to your original payment method.

3. Shipping Costs

• Customers are responsible for paying shipping costs for returning items.
• We recommend using a trackable shipping service or purchasing shipping insurance.
• Shipping costs are non-refundable, unless the item is faulty.
• If a refund is approved for reasons other than a defective product, the original shipping fee and return shipping fee may be deducted from your refund.

4. Faulty or Defective Items

If an item arrives damaged or defective:

• Contact us within 7 days of delivery.
• We will replace or refund the item at no additional cost to you.
  Photos may be required to verify the defect.

5. Contact

If you need help with cancellations, returns, or any aspect of your training or merchandise purchase, reach out to us at the contact email provided on this website.